This publication uses cookies

We use functional and analytical cookies to improve our website. In addition, third parties place tracking cookies to display personalised advertisements on social media. By clicking accept you consent to the placement of these cookies.

Only available in French with Dutch subtitles.

chapter 5

Maar wat leveren die data nu concreet op? De tweede horde die maakbedrijven nemen, is die data op een overzichtelijke en efficiënte manier aan de medewerkers presenteren.  

Guy De Winne (ST Engineering): “De voorbije jaren verzamelden we heel wat data, maar die zat verspreid over verschillende databases, zowel vanuit de productie en machines als uit de ondersteunende diensten. We wilden ervoor zorgen dat alle informatie gecentraliseerd werd in één datacube met verschillende views. Zodat elke medewerker vlot de juiste informatie voor zijn functie uit die centrale database kan halen.” 


1. Pleasant environment for patients and visitors

There are always a lot of people coming and going at care institutions. Making the environment as pleasant as possible for everyone is therefore one of the major challenges for the care and health sector. Moreover, it is not easy to guide the countless visitors, patients or residents in the right direction. Digital Signage ensures that the right message reaches the right target group.

 Digital Signage combines text, image and sound to spread dynamic and interactive messages through all kinds of digital screens. This allows your organization to share relevant information with patients, residents and visitors in a more efficient and eco-friendly way, to increase their sense of home and to increase engagement with them.

Making the experience for patients, residents and visitors as positive as possible is one of the great challenges for the care and health sector. The digital transformation in hospitals, retirement homes and care centers continues unabated with digital patients wanting to be connected 24/7.

Improving the experiences for connected patients, residents and visitors

More and more players in our sector are putting the experience of patients, residents and visitors center stage. From the home to the care facility and back. From diagnosis over treatment to aftercare.

 After all, good care, these days, goes beyond the patient and even beyond the medical team. The high quality score that the Belgian healthcare sector generally receives can be further supported in the future by the digitization of every aspect of the total healthcare experience.

Remote heart monitoring

Every year, there are 250,000 heart patients in Belgium and, among the largest group of patients, those over 65, cardiovascular problems are also the main cause of hospitalization. Hospitalizations are always a major social cost and any measure that helps to reduce the number is therefore welcome.

Together with the intermunicipal organization ISPPC (L'Intercommunale de Santé Publique du Pays de Charleroi), Proximus launched a pilot project to remotely monitor 50 heart patients over six months.

During the pilot project, the relevant parameters (weight, blood pressure, pulse, oxygen saturation) were no longer measured at regular intervals in the hospital, but several times a day at home.

The monitoring is done by different Bluetooth sensors and the measurements are linked to an app on a smartphone which are exchanged with the cardiology department of the ISPPC through an API solutions platform.

 The outcome of the test was positive with, among other things, a high satisfaction score from the patients. During the pandemic, the app facilitated continuous remote monitoring. One of the next challenges will be the use of artificial intelligence to treat even more patients.

Only available in Dutch with French subtitles.

Business TV on two sites at AZ Monica

Customer story

A centrally managed TV platform, available on both television screens and tablet (with IPTV middleware), delivered over two dedicated fiber lines (for redundancy).

Need for an end-to-end solution that enables 24/7 entertainment and information sharing.

The Solution

The Challenge

… of new visitors get lost in hospitals.

Source: Deloitte Digital Report

30%

4. Personalized care from home

Covid has forced many of us to completely change the way we live and work. Work-at-home and home shopping became the norm. But consultations are now also arranged remotely. Suddenly, we no longer simply dropped by at the doctor's. With the right technological support, it can be profitable for both patient and healthcare provider:

  • Thanks to home monitoring, Covid patients at the hospitals in Aalst can return home an average of 2.5 days earlier when they are better.
  • The combination of sensors in smartphones, smart watches or other devices monitor and stimulate continuously.
  • Implants are also getting smarter and can transmit a lot of data.
  • Smart medication lockers keep track of whether medications are taken on time and correctly.
  • In some care homes, they are already using small AI robots that can have simple conversations with residents, thus reducing feelings of loneliness.

 Various apps can also help patients with chronic conditions to continuously monitor their personal health situation and to intervene when certain values deviate.


Testimonial

Testimonial

Proven track record

Faster throughput thanks to voicebot at the Mons Hospital Group EpiCURA

Customer story

The time saved reduces the internal workload, employees are helped more quickly and the level of service improved.

Launch of a Ticketing Voicebot. From now on, there is only one ticket that is authenticated via itsme.

Queues at the internal IT call center with waiting times of up to ten minutes on average. The authentication of callers is also difficult.

The Result

The Solution

The Challenge

Smart and secure appointments

Entrance monitoring ensures that patients and visitors feel safe:

  • The display screen at the main entrance uses a thermal camera to measure the body temperature of anyone entering your facility.
  • The In/Out Counter (connected to your LoRa network) keeps track of the number of people visiting.
  • Via the MyThings management platform you get access to a series of dashboards with visitor analyses and insights about the number of (new and returning) visitors, who is connected to Wi-Fi, how long people stay, what the busiest moments are and more.
  • Different data sources from inside and around your healthcare facility are captured and combined: mobile network data, mobility data, Wi-Fi and visual sensors.

chapter 5

Improved experiences

Want to know more?

• Learn more about Business TV

• or download the brochure

Want to know more?
3. Available everywhere, 24/7

Staying in a care facility can be stressful. One way to make it easier is staying connected to family and friends. With Guest Wi-Fi or 5G, you are assured of the best possible connection for all your patients, residents and visitors.

This allows your organization to provide accessible, secure and separate internet access, thus allowing patients, residents and visitors to surf at lightning speed. Moreover, anonymized user data gives you an insight into their needs so that you can continue to optimize your offering.

2. Wide range of entertainment 

No matter how efficiently a care institution tries to organize everything, the stay is nevertheless characterized by a great deal of inactive time. Patients, residents and visitors often have to wait: for an appointment, for examination results, for care, for a stay, etc.

At such times, it is good that the patient or resident can focus their attention on something else. Business TV provides the necessary distraction and entertainment with over 65 television channels, 20 radio stations, a personalized shopping service and a variety of applications (such as a weather app or meal delivery service). It is an easy to manage platform that allows you to create a personalized digital experience.

 The television becomes a smart device with which you can interact, all through the familiar remote control. You can easily manage personalized home pages and info pages according to your care facility's branding, while patients and residents can video call family on a large screen, share photos and more.

Only available in French with Dutch subtitles.

There are always a lot of people coming and going at care institutions. Making the environment as pleasant as possible for everyone is therefore one of the major challenges for the care and health sector. Moreover, it is not easy to guide the countless visitors, patients or residents in the right direction. Digital Signage ensures that the right message reaches the right target group.

 Digital Signage combines text, image and sound to spread dynamic and interactive messages through all kinds of digital screens. This allows your organization to share relevant information with patients, residents and visitors in a more efficient and eco-friendly way, to increase their sense of home and to increase engagement with them.

Testimonial

Want to know more?

No matter how efficiently a care institution tries to organize everything, the stay is nevertheless characterized by a great deal of inactive time. Patients, residents and visitors often have to wait: for an appointment, for examination results, for care, for a stay, etc.

At such times, it is good that the patient or resident can focus their attention on something else. Business TV provides the necessary distraction and entertainment with over 65 television channels, 20 radio stations, a personalized shopping service and a variety of applications (such as a weather app or meal delivery service). It is an easy to manage platform that allows you to create a personalized digital experience.

 The television becomes a smart device with which you can interact, all through the familiar remote control. You can easily manage personalized home pages and info pages according to your care facility's branding, while patients and residents can video call family on a large screen, share photos and more.

2. Wide range of entertainment 

Smart and secure appointments

Entrance monitoring ensures that patients and visitors feel safe:

  • The display screen at the main entrance uses a thermal camera to measure the body temperature of anyone entering your facility.
  • The In/Out Counter (connected to your LoRa network) keeps track of the number of people visiting.
  • Via the MyThings management platform you get access to a series of dashboards with visitor analyses and insights about the number of (new and returning) visitors, who is connected to Wi-Fi, how long people stay, what the busiest moments are and more.
  • Different data sources from inside and around your healthcare facility are captured and combined: mobile network data, mobility data, Wi-Fi and visual sensors.

… of new visitors get lost in hospitals.

Source: Deloitte Digital Report

30%

1. Pleasant environment for patients and visitors

Faster throughput thanks to voicebot at the Mons Hospital Group EpiCURA

Customer story

The time saved reduces the internal workload, employees are helped more quickly and the level of service improved.

Launch of a Ticketing Voicebot. From now on, there is only one ticket that is authenticated via itsme.

Queues at the internal IT call center with waiting times of up to ten minutes on average. The authentication of callers is also difficult.

The Result

The Solution

The Challenge

Proven track record

More and more players in our sector are putting the experience of patients, residents and visitors center stage. From the home to the care facility and back. From diagnosis over treatment to aftercare.

 After all, good care, these days, goes beyond the patient and even beyond the medical team. The high quality score that the Belgian healthcare sector generally receives can be further supported in the future by the digitization of every aspect of the total healthcare experience.

COVID-19 heeft alles veranderd

Making the experience for patients, residents and visitors as positive as possible is one of the great challenges for the care and health sector. The digital transformation in hospitals, retirement homes and care centers continues unabated with digital patients wanting to be connected 24/7.

Improving the experiences for connected patients, residents and visitors

chapter 5

Only available in Dutch with French subtitles.

Throughout this e-book we will show you how Proximus supports the digital transformation of the Belgian healthcare sector on a daily basis with reliable and innovative IT products and telecom services. In our final chapter, we will go deeper into how we can support your business more specifically.

Remote heart monitoring

Every year, there are 250,000 heart patients in Belgium and, among the largest group of patients, those over 65, cardiovascular problems are also the main cause of hospitalization. Hospitalizations are always a major social cost and any measure that helps to reduce the number is therefore welcome.

Together with the intermunicipal organization ISPPC (L'Intercommunale de Santé Publique du Pays de Charleroi), Proximus launched a pilot project to remotely monitor 50 heart patients over six months.

During the pilot project, the relevant parameters (weight, blood pressure, pulse, oxygen saturation) were no longer measured at regular intervals in the hospital, but several times a day at home.

The monitoring is done by different Bluetooth sensors and the measurements are linked to an app on a smartphone which are exchanged with the cardiology department of the ISPPC through an API solutions platform.

 The outcome of the test was positive with, among other things, a high satisfaction score from the patients. During the pandemic, the app facilitated continuous remote monitoring. One of the next challenges will be the use of artificial intelligence to treat even more patients.

4. Personalized care from home

Covid has forced many of us to completely change the way we live and work. Work-at-home and home shopping became the norm. But consultations are now also arranged remotely. Suddenly, we no longer simply dropped by at the doctor's. With the right technological support, it can be profitable for both patient and healthcare provider:

  • Thanks to home monitoring, Covid patients at the hospitals in Aalst can return home an average of 2.5 days earlier when they are better.
  • The combination of sensors in smartphones, smart watches or other devices monitor and stimulate continuously.
  • Implants are also getting smarter and can transmit a lot of data.
  • Smart medication lockers keep track of whether medications are taken on time and correctly.
  • In some care homes, they are already using small AI robots that can have simple conversations with residents, thus reducing feelings of loneliness.

 Various apps can also help patients with chronic conditions to continuously monitor their personal health situation and to intervene when certain values deviate.


Business TV on two sites at AZ Monica

Customer story

A centrally managed TV platform, available on both television screens and tablet (with IPTV middleware), delivered over two dedicated fiber lines (for redundancy).

Need for an end-to-end solution that enables 24/7 entertainment and information sharing.

The Solution

The Challenge

Testimonial

3. Available everywhere, 24/7

Staying in a care facility can be stressful. One way to make it easier is staying connected to family and friends. With Guest Wi-Fi or 5G, you are assured of the best possible connection for all your patients, residents and visitors.

This allows your organization to provide accessible, secure and separate internet access, thus allowing patients, residents and visitors to surf at lightning speed. Moreover, anonymized user data gives you an insight into their needs so that you can continue to optimize your offering.

Want to know more?

• Learn more about Business TV

• or download the brochure