Source: The life and times of cybersecurity professionals 2018. Research by ESG and ISSA, 2019.

... of organizations fear a shortage of cybersecurity skills.

• Zero-trust is possible because the software-defined IT environment can be configured very quickly, cost-effectively and automatically in contrast to the more static IT environments of the past.
  
  
• Combined with single sign-on and two-factor authentication, this ensures a very secure yet user-friendly digital working environment.

Of course, companies do not want to be hacked and therefore provide a workspace that is as secure as possible. More and more, the zero-trust principle is applied. Instead of prohibiting what is not allowed, zero-trust reverses this line of thinking and focuses on what is allowed. The user himself is only prevented when he tries to do something that is not allowed.

...of employees had clicked on a phishing email.

Source: European Cyber Security Perspectives 2019.

All these technologies mean that the IT landscape is becoming more complex. To keep it all manageable, organizations can use Digital Workplace-as-a-Service (WPaaS).

With WPaaS, you purchase a digital workplace for your employees in the form of a service, at a fixed price per user. This allows your organization to focus on its core business, while you hire specialists to manage and maintain an efficient and productive hybrid work environment.

The great advantage for you? Taking all your worries away. You immediately benefit from a holistic approach: the devices, the digital programs, the support and the security. The digital workplace thus becomes a service that evolves with the latest technologies and the needs of your organization.

Meanwhile, company buildings are also becoming ‘smarter’. Smart buildings are integrated physical and digital infrastructures that ensure optimal occupancy in a reliable, cost-effective and sustainable manner. Supported by underlying technologies (such as AI, VR/AR, IoT, Cloud, 5G, Fiber, etc.), organizations can improve asset reliability and performance, reduce energy consumption, optimize space utilization, and minimize environmental impact.

• SDx offers IT the necessary dexterity to give the right applications and devices priority on the network with easy software.
  
  
• Proximus can deploy SDx between different locations (SD-WAN), at any location (SD-LAN) or even at a data center (SD-DC).

Companies that want to innovate need a flexible network that allows them to manage applications properly. More and more organizations are therefore switching to a Software Defined Network (Sdx).

The amount that cybercrime is expected to cost businesses over the next five years.

Source: Accenture, 2019.

billion dollars

5,2

• Communication takes place via the right channels: chat, video calls and meetings, keeping notes... The digitally savvy organization provides its digitally savvy employees with the right (mobile) devices and applications to work efficiently and effectively. From smartphones and laptops to headset to digital programs.
  
  
• Working methods such as ‘agile’ and ‘design thinking’ make your employees more autonomous and responsible and create a culture of agility. This enables you to create added value for your customers faster.
  
  
• Smart digital collaboration also means that everyone has access to the relevant information and data. This is why all documents are in the Cloud, accessible to anyone with the right authorization. This way, employees are able to work together on the same documents synchronously or asynchronously (face-to-face or during video calls).
  
  
• In a more complex world, more expertise from different teams is needed to solve problems. As a result, boundaries between departments may begin to blur. Increasingly, projects are carried by multidisciplinary teams, because any department alone can no longer cover everything. Siloed thinking and doing are now part of the old normal.
  
  
• Smart ideas can come from anywhere and both suppliers and customers are an inexhaustible source of innovation. This source can be tapped into passively (via data analysis) or actively (via co-creation projects that transcend the boundaries of the own organization).

Efficient collaboration was certainly always important, but how it happens in the hybrid way of working is partly different.

Data-driven work allows for organizations to do the right things.

• Data on production and other processes, supplemented with data from your suppliers, help to increase your efficiency.
• Customer data gives you a clearer picture of the wishes and needs throughout the ‘customer journey’ and ensures that you and your employees can respond to them better.
• Monitoring the use of digital tools can help to put together more targeted training programs.

The ever-expanding digitization also generates a mass of data that enables you to make smarter decisions, get to know your customers better and, in addition, innovate.

Pairi Daiza, voted best zoo in Europe three times, offers an unforgettable stay in the heart of the park, with a great TV experience and on-demand content.

Our digital media solutions enable you to communicate efficiently with your employees and customers.

• Centralize and structure all your digital assets with our Media Asset Management (MAM) solution.
• Improve the customer experience by sharing your message with a large audience through Business TV and Digital Signage.

Increase and maintain the engagement of workers, sales representatives, technicians and other employees in the field by always involving them in the company, even if they are not often in the headquarters.

Keep them informed through...

• Daily communication tools such as check-lists, business updates, incident reports, task and shift planning and more.
• HR information such as training schedules, mobile My HR applications, tools to handle administration, etc.
• Mobile access to essential documents and other company communications.

• Better communication and collaboration anytime, anywhere with Office 365, Teams and other collaboration apps.
• Mobile devices such as laptops, smartphones, tablets, headsets and other accessories.
• Hybrid meeting and training rooms
• Support in implementing digital solutions. You can increase user adoption through an action plan in measurable steps, supplemented with additional info and training sessions for your employees.

• By preparing strategic choices: from devices and business software to security, service desk and other services such as remote or on-site assistance;
  
  
• By arranging the financing of all equipment, staffing and management of supporting IT services through a combination of purchase, lease or as-a-service procurement;
  
  
• By taking over the operational management of the company’s IT (from commissioning changes and enhancements to decommissioning)
  
  
• By focusing on the adoption of new digital technologies (such as AI, VR/AR, IoT, Cloud, Cybersecurity, 5G or Fiber), by continuing to innovate in this and by passing on our own experience to your employees.

• Determine what ROI you expect from the digital workplace
   
• In order to measure the usage of digital tools, make sure to use the end-user monitoring. Of course, by applying the GDPR rules. This also lets you avoid IT-problems proactively.
  
  
• Examine the situation as it is after the switch by analyzing the KPI dashboards: to what extent is the digital workplace and the various applications being used? Which tools and applications are being used and which have not (yet) been adopted?
  
  
• Compare the situation before and after the switch to measure success.
  
  
• Organize training and other practical learning experiences to make your employees true ambassadors (Digital Heroes) of the digital workplace.

The only way to find out whether the digitaplworkspace has achieved the result promised is by measuring its use:

• Training sessions (both in person and via webinars) should ideally be interactive: by allowing employees continuously to practice new aspects and updates of the digital workplace, they are more likely to accept ongoing changes more readily.
  
  
• Handy cheat sheets provide concise explanations of individual uses of the digital workplace, while user manuals offer a more comprehensive and complete overview of the various applications and functionalities.
  
  
• A list of frequently asked questions (FAQ) can reduce the number of questions to customer services.
  
  
• Videos with screenshots can show end-users step-by-step how to do something.

Keeping all your employees on the same page and building their digital expertise: that is the key to the success of your digital workplace and a prerequisite for the further digitalization of your company, customer contact and business model.

You can invest as much time and energy in your digital workplace as you like, unless your employees are fully committed, it will not deliver. A few essential aspects to ensure that your employees stay on top of the digital business model:

Just as Rome was not built in a day, the hybrid workplace will require constant effort: