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Background

The digitally savvy employee juggles all the tools necessary to work in the hybrid workplace. But tools alone are not enough! Furthermore, the digitally savvy employee feels supported by the digitally savvy organization when trying new things.

Digital first is therefore the best starting point. At the same time, organizations must not lose sight of the distinction between knowledge workers and employees in the field. Too great a gap between the two can cripple the digital dexterity of your entire organization.

employee
The digitally
savvy
color-bottom.png (copy)
bg-header

employees are equal

Not all digitally savvy

image_4.png
IMG-header

Useful tools for employees in the field:

  • Corporate and corona updates
  • Intervention reporting
  • Check and task lists
  • Contact information of employees and services
  • Training material
  • Shift planning
  • HR module (for leave and other requests)

Digital dexterity for different types of employees

They combine home and office work and they mainly need (mobile) devices, all kinds of software tools and Internet access to get the job done. Research has shown that the productivity of this group can increase by 13%-24% through working from home. (1)

Employees in the field

Knowledge workers

They operate in the field and rarely sit at a desk. They mainly need mobile devices to stay informed, complete administrative tasks and log their activities.

(1) Source: Bloom et. al (Stanford, 2015) and Cap Gemini (2021)

bg-04-02.jpg

The workspace

The digitally savvy employee moves smoothly between home office and corporate office (and everything in between).

bg-corners-all.png

Find out more

  • Discover our 'Packs for Employees’. With this tax-efficient compensation alternative, you as the employer pay a portion of the cost of your employee’s private Internet subscription. Super fast internet everywhere ensures that your employees are optimally productive wherever they are.

Anywhere

  • Make sure your employees can connect optimally and securely anywhere, via 4G (and soon 5G), via hotspots, via connections secured with VPN and more.

Beobank is the first bank in Belgium to open a one-stop shop for professional customers, who can work there themselves and receive customers for meetings.

CUSTOMER CASE 

Beobank’s agency of the future

At home

How to maintain a good work-life balance?

Put away work materials at the end of the day or push them aside, do not leave papers lying around... Make clear agreements with the people you share a home with.
Take enough breaks and do not stay glued to your screen but walk around (or go outside). Regularly ventilate the space in which you work.
Create routines; work in blocks of 1 to 2 hours; plan your breaks; plan your moments to exercise; change your workspace (a different view of the world can stimulate creativity).
Make your workspace ergonomic: place your screen at eye level, make sure you have a good sitting posture, exercise or sport.

More tips on working healthy at home.

Excellent Internet connection.
Perhaps the most important requirement to remain productive: excellent Internet connection. Home Internet is of course a must, but when several people in the house are all downloading or streaming at the same time, your connection might struggle. So provide enough robust subscriptions for your employees.

For active callers, consider a Mobile Indoor Coverage installation (to boost the mobile signal in your home) or go for Voice over WiFi (VoWiFi) and call and text over the WiFi network from now on. This way, you avoid walls and insulation blocking the signals.

Via VPN (Virtual Private Network), you and your employees can access the company network remotely and securely for various applications (voice/data/video/cloud/e-payments etc.) and the interaction between employees, customers and suppliers.

At Boss Paints, HR policy revolves around work-life balance: company restaurant, ironing service, flexible work hours and, of course, a home Internet connection.

Watch the video.

CUSTOMER CASE 

Boss Paints combines telecommuting and in-kind benefits

Does your staff already book their flex space or meeting room online?
By coordinating different tools, you and your employees keep it both safe and comfortable. Smart buildings connect as many different functions as possible so people know what to expect from a distance.

Maintaining an overview of a healthy work environment becomes easier with IoT solutions.

At the office

  • ‘Comfort Monitoring’ allows you to closely monitor the temperature, humidity and carbon levels of the office to keep the well-being, comfort and health of employees optimal at all times.
  • ‘Floor Occupancy Monitoring’ allows you to track the use of available spaces (desks, meeting rooms, facilities). This makes compliance with social distancing and monitoring the cleaning of buildings a lot easier.

You can guarantee smooth access to applications in the cloud and on site via Software Defined Technology, SDx, a software layer on top of your network that intelligently and simply manages the traffic between locations and user devices. With SDx, you can allocate extra bandwidth to the applications that are essential to your business.

What is the added value of an intelligent network for your business? 

Does your business need Sdx?

How to maintain a good work-life balance?

ic-werkplek.png
color-bottom.png (copy)
het-werk-header.png
ic-close.png

The work

Work in the hybrid workplace is more flexible than ever, and the roles employees fill are also becoming less defined. We are evolving from function-driven work to project-driven work. That also has an impact on how leadership is done.

laptop.png
Black-shape 3 corner (copy)
Productive collaboration

Digital collaboration

Digital collaboration has been possible for a long time but has now become standard. But we need to start thinking about how we can evolve to a new normal. Many digital habits will be retained because they are efficient and make us more productive.

Hybrid meetings

From now on, we will automatically hold meetings in a hybrid format. Assuming that everyone will be in the office for the next meeting is a thing of the past.

A good reflex: send conference call data along with every invite to a physical meeting.

In the Cloud 

Do all your employees automatically save all documents in the Cloud? The great advantage? Everyone automatically works on the same documents, reducing the risk of miscommunication and people working side-by-side.


  • With Teams, project teams can manage their projects completely online. You can store all documents there, accessible to everyone involved.

  • Via posts, chat and call, all communication also remains transparent and available to everyone.

  • Teams integrates other useful apps as well, such as project software, forms, notes, document management, workflows etc.

Those certainly cannot go unanswered just because employees work from home. Through Voice Managed Services (VMS), you manage the routing of your calls in the cloud while using Fixed Mobile Unification cost-effectively to integrate employee cell phones and smartphones into your PBX without additional Wi-Fi or DECT infrastructure. The company number is displayed when a call goes out, and when the phone is in private mode, no more company calls come in and the private number is displayed.

And what about incoming calls?

Automate and simplify tasks wherever possible.

Thanks to citizen development, regular users can build new IT applications themselves, without any coding knowledge or help from specialized IT people. Many cloud systems let you combine modules to develop new applications. This way, IT departments are less burdened with questions from the business and other departments gain more ownership over their IT applications.

Curious how employees can automate work themselves through Microsoft Teams?

Try managing your next project entirely from your collaboration software. No more emails and certainly no more attachments to send around! Everything online in the Cloud.

Find out more?
Find out how Liantis tackles this.

TIP

image_38.png (copy1)
Black-shape 3 corner (copy)

YODA, the largest chatbot in the Benelux

Proximus has developed a chatbot for its own HR department that already provides more than 800 standardized answers. In this way, we take a lot of pressure off the first line.

color-bottom.png (copy1)
IMG-Header

The tools

Delivering good work is difficult without the right tools: devices and applications. In addition, the digitally savvy organization will have occasionally to show its digitally savvy employees the way through the wide range of possibilities.

tools.png
achtergrond.jpg

Productivity applications or how to digitize as many tasks, actions and processes as possible.

Microsoft Teams and Office 365

With Microsoft Teams and Office 365, all your employees work together digitally and interactively on the same environment in the Cloud.

  • Word, Excel, PowerPoint and SharePoint, but also individual and group chats, online meetings and web conferencing.
  • In addition, you can integrate your telephony directly with the Teams interface.
  • At the same time, you add your favorite Microsoft apps and third-party services so that all your employees always have the most complete collaboration tools at their disposal.

Are all your employees using the right tools?

In the rush to switch, there was not much time to discover all the digital possibilities. It is perfectly possible that employees simply have continued to carry on working as usual way, albeit partly online. But the various collaboration suites offer a whole range of extra tools that can make hybrid working even more efficient. It can therefore be a good idea to evaluate which tools are being used and which you as an organization do or do not want to promote.

  • Storing documents online offers many advantages. So avoid attachments still sent by e-mail.

  • Teams and Office 365 also offer a lot of project management tools. Are you already using them?

  • Are all meeting reports drawn up in OneNote by default?

Software-as-a-Service offers the great advantage that you always have the most recent versions. But it also means that things change and the way you work can also change. Ensuring that everyone is on board requires a bit of effort.

Do not lose sight of the evolutions.

Obviously, you are keeping it safe.

A Virtual Private Network (VPN) allows your employees to access the corporate network remotely and guarantees you centralized secure Internet access for sites and various applications (voice/data/video/cloud/e-payments etc.).


Bron: Gartner, februari 2019

Shape 3 corner krefel.png

CUSTOMER CASE

Find out how Krëfel call center employees were able to work fully operational from home in just one week.

Device management


  • With laptop-as-a-service and smartphone/tablet-as-a-service, you provide your employees with the right hardware to work on while you outsource its management and maintenance. In this way, you relieve your own IT department and offer your employees the most recent devices.
     
  • Do not forget the extras. A decent headset is indispensable for the digitally savvy employee. Depending on the function of the employee, an additional screen may be necessary.

  • Also do not lose sight of ergonomics: a good office chair and having the laptop at the right height can help prevent a sore back or neck.

.

Or how to manage all devices optimally.

color-bottom.png (copy1)
header_business.jpg
ic-close.png

The business

The hybrid workplace continues to evolve and the digitally savvy employee naturally evolves with it. But what about the business? What advantages do digitally savvy employees bring?

image_14.png
quote_1_.png
group_4.jpg

Working from home en masse has brought a producitivity boost to people with office jobs. Now is the time to embed good digital habits. Do not automatically assume that the current way of digital collaboration also is the most optimal. In our rush to shift to digital, we may have overlooked some options.

Pick a quieter time to evaluate the current digital workspace and habits. Engage with your digitally savvy employees to identify potential issues and then address them. Just as the SaaS software we use keeps evolving and improving, the way we work with it can also be improved somewhat.

Embed good digital habits

Marijke Verbruggen, Professor Work and Organisation Studies, KU Leuven

“Remote working operates best when the company works with output control: as long as the work is done or the customers are satisfied, you give your employees confidence.”

prof.png

The speed at which new digital technologies and applications have become commonplace, both in the workspace and beyond, is unseen. It also requires your employees to remain dexterous with them. Digitally savvy organizations offer their employees the space and opportunity to experiment with digital transformation via pilot projects (‘minimal viable products’).

Digital transformation

Innovation

The hybrid workplace offers a wealth of opportunities for innovation:

  • Innovate processes and ways of working: are you using the right tools? Which routine tasks can be automated?
  • Innovate products: do you sell products, how could you turn them into a service model?
  • Innovate services: do you sell services, how could you then market them as a product?
  • Innovate your strategy: how can digital solutions help you develop new business models?


Source: Gartner, February 2019

Employees with high digital dexterity are 3.3 times more likely to initiate, complete and achieve the goals of digital transformations, compared to employees with moderate digital dexterity.

x
3.3
image_27.png

Source: Workplace of the Future, BCG, July 2020

… of employees state that during the first couple of months of the pandemic, they were able to maintain or improve their productivity. Even when it comes to tasks that require collaboration (such as exchanges with colleagues, teamwork, client interaction), 51% claim that their productivity remained the same or improved.

75
%

Source: Workplace of the Future, BCG, July 2020

image_27.png (copy)

… of employers confirm they will prioritize investments in digital infrastructure that embed telework in a sustainable way.

%
87
Background
employee
The digitally
savvy

The digitally savvy employee juggles all the tools necessary to work in the hybrid workplace. But tools alone are not enough! Furthermore, the digitally savvy employee feels supported by the digitally savvy organization when trying new things.

Digital first is therefore the best starting point. At the same time, organizations must not lose sight of the distinction between knowledge workers and employees in the field. Too great a gap between the two can cripple the digital dexterity of your entire organization.

bg-header
IMG-header

Not all digitally savvy

employees are equal

Digital dexterity for different types of employees

They combine home and office work and they mainly need (mobile) devices, all kinds of software tools and Internet access to get the job done. Research has shown that the productivity of this group can increase by 13%-24% through working from home. (1)

Employees in the field

Knowledge workers

They operate in the field and rarely sit at a desk. They mainly need mobile devices to stay informed, complete administrative tasks and log their activities.

Useful tools for employees in the field:

  • Corporate and corona updates
  • Intervention reporting
  • Check and task lists
  • Contact information of employees and services
  • Training material
  • Shift planning
  • HR module (for leave and other requests)

(1) Source: Bloom et. al (Stanford, 2015) and Cap Gemini (2021)

bg-04-02.jpg

The workspace

The digitally savvy employee moves smoothly between home office and corporate office (and everything in between).

Hybride meeting rooms

Medewerkers kunnen altijd aan vergaderingen en opleidingen deelnemen dankzij hybride training- en meetingroomuitrusting. Via virtuele whiteboards kunnen ze mee brainstormen.

At the office

You can guarantee smooth access to applications in the cloud and on site via Software Defined Technology, SDx, a software layer on top of your network that intelligently and simply manages the traffic between locations and user devices. With SDx, you can allocate extra bandwidth to the applications that are essential to your business.

How to maintain a good work-life balance?

What is the added value of an intelligent network for your business? 

Does your business need Sdx?

Maintaining an overview of a healthy work environment becomes easier with IoT solutions.

  • ‘Comfort Monitoring’ allows you to closely monitor the temperature, humidity and carbon levels of the office to keep the well-being, comfort and health of employees optimal at all times.
  • ‘Floor Occupancy Monitoring’ allows you to track the use of available spaces (desks, meeting rooms, facilities). This makes compliance with social distancing and monitoring the cleaning of buildings a lot easier.

At Boss Paints, HR policy revolves around work-life balance: company restaurant, ironing service, flexible work hours and, of course, a home Internet connection.

CUSTOMER CASE 

Boss Paints combines telecommuting and in-kind benefits

At home

How to maintain a good work-life balance?

Put away work materials at the end of the day or push them aside, do not leave papers lying around... Make clear agreements with the people you share a home with.
Take enough breaks and do not stay glued to your screen but walk around (or go outside). Regularly ventilate the space in which you work.
Create routines; work in blocks of 1 to 2 hours; plan your breaks; plan your moments to exercise; change your workspace (a different view of the world can stimulate creativity).
Make your workspace ergonomic: place your screen at eye level, make sure you have a good sitting posture, exercise or sport.

More tips on working healthy at home.

Excellent Internet connection.
Perhaps the most important requirement to remain productive: excellent Internet connection. Home Internet is of course a must, but when several people in the house are all downloading or streaming at the same time, your connection might struggle. So provide enough robust subscriptions for your employees.

For active callers, consider a Mobile Indoor Coverage installation (to boost the mobile signal in your home) or go for Voice over WiFi (VoWiFi) and call and text over the WiFi network from now on. This way, you avoid walls and insulation blocking the signals.

Via VPN (Virtual Private Network), you and your employees can access the company network remotely and securely for various applications (voice/data/video/cloud/e-payments etc.) and the interaction between employees, customers and suppliers.

Beobank is the first bank in Belgium to open a one-stop shop for professional customers, who can work there themselves and receive customers for meetings.

CUSTOMER CASE 

Beobank’s agency of the future

Anywhere

  • Make sure your employees can connect optimally and securely anywhere, via 4G (and soon 5G), via hotspots, via connections secured with VPN and more.
bg-corners-all.png

Find out more

  • Discover our 'Packs for Employees’. With this tax-efficient compensation alternative, you as the employer pay a portion of the cost of your employee’s private Internet subscription. Super fast internet everywhere ensures that your employees are optimally productive wherever they are.
het-werk-header.png

The work

Work in the hybrid workplace is more flexible than ever, and the roles employees fill are also becoming less defined. We are evolving from function-driven work to project-driven work. That also has an impact on how leadership is done.

Digital collaboration

Digital collaboration has been possible for a long time but has now become standard. But we need to start thinking about how we can evolve to a new normal. Many digital habits will be retained because they are efficient and make us more productive.

Hybrid meetings

From now on, we will automatically hold meetings in a hybrid format. Assuming that everyone will be in the office for the next meeting is a thing of the past.

A good reflex: send conference call data along with every invite to a physical meeting.

In the Cloud 

Do all your employees automatically save all documents in the Cloud? The great advantage? Everyone automatically works on the same documents, reducing the risk of miscommunication and people working side-by-side.


  • With Teams, project teams can manage their projects completely online. You can store all documents there, accessible to everyone involved.

  • Via posts, chat and call, all communication also remains transparent and available to everyone.

  • Teams integrates other useful apps as well, such as project software, forms, notes, document management, workflows etc.

Try managing your next project entirely from your collaboration software. No more emails and certainly no more attachments to send around! Everything online in the Cloud.

Find out more?
Find out how Liantis tackles this.

TIP

IMG-Tip

Those certainly cannot go unanswered just because employees work from home. Through Voice Managed Services (VMS), you manage the routing of your calls in the cloud while using Fixed Mobile Unification cost-effectively to integrate employee cell phones and smartphones into your PBX without additional Wi-Fi or DECT infrastructure. The company number is displayed when a call goes out, and when the phone is in private mode, no more company calls come in and the private number is displayed.

And what about incoming calls?

finger.png (copy2)

Read more about Voice Managed Services

Automate and simplify tasks wherever possible.

Thanks to citizen development, regular users can build new IT applications themselves, without any coding knowledge or help from specialized IT people. Many cloud systems let you combine modules to develop new applications. This way, IT departments are less burdened with questions from the business and other departments gain more ownership over their IT applications.

Curious how employees can automate work themselves through Microsoft Teams?

finger.png (copy1)

Watch this webinar

Black-shape 3 corner (copy)
Productive collaboration
Black-shape 3 corner (copy)

YODA, the largest chatbot in the Benelux

Proximus has developed a chatbot for its own HR department that already provides more than 800 standardized answers. In this way, we take a lot of pressure off the first line.

IMG-Header

The tools

Delivering good work is difficult without the right tools: devices and applications. In addition, the digitally savvy organization will have occasionally to show its digitally savvy employees the way through the wide range of possibilities.


Bron: Gartner, februari 2019

Shape 3 corner krefel.png

CUSTOMER CASE

Find out how Krëfel call center employees were able to work fully operational from home in just one week.

Discover more

arrow-white.png
Device management

Or how to manage all devices optimally.


  • With laptop-as-a-service and smartphone/tablet-as-a-service, you provide your employees with the right hardware to work on while you outsource its management and maintenance. In this way, you relieve your own IT department and offer your employees the most recent devices.
     
  • Do not forget the extras. A decent headset is indispensable for the digitally savvy employee. Depending on the function of the employee, an additional screen may be necessary.

  • Also do not lose sight of ergonomics: a good office chair and having the laptop at the right height can help prevent a sore back or neck.

.

achtergrond.jpg

Productivity applications or how to digitize as many tasks, actions and processes as possible.

Microsoft Teams and Office 365

With Microsoft Teams and Office 365, all your employees work together digitally and interactively on the same environment in the Cloud.

  • Word, Excel, PowerPoint and SharePoint, but also individual and group chats, online meetings and web conferencing.
  • In addition, you can integrate your telephony directly with the Teams interface.
  • At the same time, you add your favorite Microsoft apps and third-party services so that all your employees always have the most complete collaboration tools at their disposal.

Software-as-a-Service offers the great advantage that you always have the most recent versions. But it also means that things change and the way you work can also change. Ensuring that everyone is on board requires a bit of effort.

Do not lose sight of the evolutions.

Are all your employees using the right tools?

In the rush to switch, there was not much time to discover all the digital possibilities. It is perfectly possible that employees simply have continued to carry on working as usual way, albeit partly online. But the various collaboration suites offer a whole range of extra tools that can make hybrid working even more efficient. It can therefore be a good idea to evaluate which tools are being used and which you as an organization do or do not want to promote.

  • Storing documents online offers many advantages. So avoid attachments still sent by e-mail.

  • Teams and Office 365 also offer a lot of project management tools. Are you already using them?

  • Are all meeting reports drawn up in OneNote by default?

Obviously, you are keeping it safe.

A Virtual Private Network (VPN) allows your employees to access the corporate network remotely and guarantees you centralized secure Internet access for sites and various applications (voice/data/video/cloud/e-payments etc.).

finger.png (copy1)

Additional tips for security at home.

header_business.jpg

The business

The hybrid workplace continues to evolve and the digitally savvy employee naturally evolves with it. But what about the business? What advantages do digitally savvy employees bring?

Embed good digital habits

Working from home en masse has brought a producitivity boost to people with office jobs. Now is the time to embed good digital habits. Do not automatically assume that the current way of digital collaboration also is the most optimal. In our rush to shift to digital, we may have overlooked some options.

Pick a quieter time to evaluate the current digital workspace and habits. Engage with your digitally savvy employees to identify potential issues and then address them. Just as the SaaS software we use keeps evolving and improving, the way we work with it can also be improved somewhat.

quote_1_.png

Marijke Verbruggen, Professor Work and Organisation Studies, KU Leuven

“Remote working operates best when the company works with output control: as long as the work is done or the customers are satisfied, you give your employees confidence.”

prof.png

The speed at which new digital technologies and applications have become commonplace, both in the workspace and beyond, is unseen. It also requires your employees to remain dexterous with them. Digitally savvy organizations offer their employees the space and opportunity to experiment with digital transformation via pilot projects (‘minimal viable products’).

Digital transformation

Innovation

The hybrid workplace offers a wealth of opportunities for innovation:

  • Innovate processes and ways of working: are you using the right tools? Which routine tasks can be automated?
  • Innovate products: do you sell products, how could you turn them into a service model?
  • Innovate services: do you sell services, how could you then market them as a product?
  • Innovate your strategy: how can digital solutions help you develop new business models?


Source: Gartner, February 2019

Employees with high digital dexterity are 3.3 times more likely to initiate, complete and achieve the goals of digital transformations, compared to employees with moderate digital dexterity.

x
3.3
group_4.jpg

Source: Workplace of the Future, BCG, July 2020

… of employees state that during the first couple of months of the pandemic, they were able to maintain or improve their productivity. Even when it comes to tasks that require collaboration (such as exchanges with colleagues, teamwork, client interaction), 51% claim that their productivity remained the same or improved.

75
%
%
87

… of employers confirm they will prioritize investments in digital infrastructure that embed telework in a sustainable way.

Source: Workplace of the Future, BCG, July 2020